Opening

Michelle:
Hello, Children’s Dentistry, Dr Margaret Tuite’s clinic, Michelle speaking.
How can I help you today?

Sean:
Hi Michelle. I just wanted to ask something first. My daughter is six and she’s quite nervous about dentists. Is that something Dr Tuite is used to dealing with?

Michelle:
Yes, absolutely.

Dr Margaret Tuite specialises in treating children, and the team focuses on making visits calm and positive so children can build confidence about coming to the dentist.

Sean:
That’s good to know.

And at that age, how often should children usually have dental check-ups?

Michelle:
Most children are usually seen every six months, although Dr Tuite will recommend the best schedule depending on each child’s teeth and oral health.

Regular visits help us prevent problems and keep children comfortable with dental care.

Sean:
That makes sense.

Actually, could I book an appointment for her?

Booking Flow

Michelle:
Of course, we’d be delighted to help with that.

May I take your child’s first name, please?

Sean:
Yes, her name is Emily.

Michelle:
Thank you.

And could you please spell Emily’s surname for me?

Sean:
Yes, it’s Byrne. B Y R N E.

Michelle:
Thank you.

Could I take Emily’s date of birth, please?

Sean:
Yes, it’s the 12th of September 2018.

Michelle:
Perfect, thank you.

Could I also take your contact phone number, please?

Sean:
Yes, it’s 087 456 2319.

Michelle:
Thank you.

Let me check the next available appointments with Dr Margaret Tuite.

Michelle:
The next available appointments are Wednesday at 10:15 AM or Thursday at 3:30 PM.

Which would suit you better?

Sean:
Wednesday morning would be great.

Confirmation

Michelle:
Perfect.

I’ve scheduled Emily for an appointment with Dr Margaret Tuite on Wednesday at 10:15 AM.

We recommend arriving about 10 minutes early so Emily can settle in before the appointment.

You’ll receive a confirmation message shortly with the appointment details.

Is there anything else I can help you with today?

Sean:
No that’s perfect, thank you.

Closing

Michelle:
You’re very welcome.

We look forward to meeting Emily.

Thank you for calling Children’s Dentistry and have a lovely day.

END THE CALL.