Example Conversation

Receptionist:
Hi and thank you for calling Pembroke Dental, Fiona speaking. How can I help you today?

Caller:
Hi there, I’m just ringing to ask about Invisalign because I’m thinking about straightening my teeth.

Receptionist:
Of course. Invisalign is one of the clear aligner treatments used to gradually straighten teeth.

The first step is usually a consultation with one of our dentists so they can assess your teeth and discuss the best treatment options for you.

Would you like me to check availability for an Invisalign consultation?

Caller:
Before I book anything, can I just ask if you accept medical cards?

Receptionist:
Pembroke Dental operates as a private dental clinic so we don’t accept medical cards.

However, we do welcome private patients for consultations and treatments.

Would you like me to check the next available Invisalign consultation for you?

Caller:
Yes that would be great.

Receptionist:
Perfect. Which of our clinic locations would suit you best? We have clinics in several locations including Kilkenny, Waterford, Wexford, Carlow and Newbridge.

Caller:
Newbridge would probably suit me best.

Receptionist:
Great. Let me check the next available Invisalign consultation in our Newbridge clinic.

The next available consultations are Wednesday the eighteenth of March at 2:30pm, or Friday the twentieth of March at 11:15am.

Which of those would suit you best?

Caller:
Actually I work during the week. Do you happen to open on Saturdays?

Receptionist:
Yes, we do offer Saturday appointments in some of our clinics.

Let me check the next available Saturday consultation for you in our Newbridge clinic.

Receptionist:
The next available Saturday appointment is Saturday the twenty second of March at 10:30am.

Would that suit you?

Caller:
Yes that would be perfect.

Receptionist:
Great. I can book you in for Saturday the twenty second of March at 10:30am in our Newbridge clinic.

May I take your name please?

Caller:
John Murphy.

Receptionist:
Thank you John. And your date of birth please?

Caller:
The twenty sixth of June nineteen eighty six.

Receptionist:
Lovely. And could I confirm the best phone number for your appointment confirmation?

Caller:
0871234567.

Receptionist:
Perfect. You are now booked for an Invisalign consultation on Saturday the twenty second of March at 10:30am at our Newbridge clinic.

You will receive a confirmation message shortly.

Is there anything else I can help you with today?

Caller:
No that’s everything.

Receptionist:
Thank you for calling Pembroke Dental. We look forward to seeing you next week. Have a lovely day.